SHIPPING

MURAL will be processing orders the week of June 19th after the festival.

Packages ship from our office in Montreal, Canada.

We ship to Canada, to the United States and to most International destinations. Unfortunately, we cannot ship packages to US Territories (Puerto Rico, Guam, US Virgin Islands, American Samoa), Post Office boxes, or to forwarding courier service providers.

All purchases shipped within Canada will be charged using Canada Post rates, items will be trackable.

*MURAL will not be held responsible for delivery times estimated by Canada Post or any other third-party services used. 

 

RETURNS / EXCHANGES

Once an order is placed it cannot be cancelled.

Please note: All orders purchased during the Mural Festival are FINAL; no exchanges or refund.

All items are FINAL SALE and cannot be returned.

 

LOST/STOLEN/DAMAGED PACKAGES

MURAL is not liable for any items lost, stolen, or damaged during shipment. Courier company holds full responsibility upon departure from MURAL shipping facility. Customers are advised to file a loss/damage claim directly through the courier. MURAL will provide all necessary information needed to facilitate claim, but will only initiate filing claim if deemed a human clerical error on behalf of the retailer.

Customer support

Mural

  • Distinctive DNA
  • (514) 303-5636
  • shop@muralfestival.com
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